Gobest FAQ

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Spend at least £20.00 for Free Delivery

How can I track my order?

This can be found in your purchase history.

We will provide the courier details and tracking number via email to your registered email address.

What do I do if I am missing an item from my delivery?

All missing items must be reported within 72 hours of delivery. If you have discovered you are missing an item please contact the sales team via email as soon as possible.

I have only received part of my order where is the rest?

Apologies for this. Sometimes we ship items in separate deliveries. Please do not hesitate to contact us if your entire order has not arrived to enquire where the rest of your order is. We aim to reply back within 24-48 hours Monday to Friday.

I have missed my delivery what shall I do?

Please visit the courier’s website to rearrange delivery. If you do not have the consignment number please contact us via email.

I just checked the tracking, and it says my item is being returned to sender?

There could be many reasons to why the item is being returned to sender. This is usually because you were not at home or the courier could not find your address. Please contact us via email to find out more.

It says someone else has signed for my delivery?

If the tracking shows that the item has been signed for and you have not signed for this product please do not worry as the courier could have delivered the item to a neighbour.

Can I change my delivery address?

We are unable to ship to a different address than provided during transaction. It is the Buyers responsibility to ensure the address details are correct.

Do you ship to BFPO Addresses?

Sorry, but unfortunately, we do not deliver to BFPO Addresses as are courier does not offer this service.

Do I have to sign for my delivery?

IF shipping by courier then you will need to.

Do you deliver to a work address?

Yes we are able to deliver to work addresses, please ensure the correct details are given when prompted at the delivery details page when ordering

Need Some Help?

If you have any questions do not hesitate to drop us an email, and we will try to get back to you as quickly as possible.

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